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  • About Fractalia
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WORKSTATION SUPPORT

Integrated workstation management, including flexible updating of equipment, printing, mobility, BYOD and technical support

It allows service providers to supplement their offerings by adding full technical support and maintenance for technological products designed for SMEs or large companies.

Once a customer signs up for the service with their provider, each end user has access to a User Portal where they can contact Fractalia Technical Support to resolve their incident using different channels:

Chat

Opening a ticket on the platform

Telephone

Email

WHAT IT INCLUDES

This service includes different kinds of interventions, both remote and on-site, which can be requested by the user or the end customer’s administrator

Remote technical support

Remote technical support includes managing all the software, hardware and office application requirements not covered by a software or hardware warranty. It is also complemented by diagnosis and remote resolution management.

On-site technical support

This service supplements remote technical support for incidents that cannot be resolved remotely. It is also applicable to Warranty Management and IMACD.

IMACD solutions

This solution includes installing, moving, adding, changing and uninstalling hardware and software, other than due to an equipment event or fault, and not part of an incident.

Inventory

Plant control and inventory. The dashboard shows all changes.

Preventive Maintenance

Management of the Preventive Maintenance requirements requested by the customer, guaranteeing the quality, security and efficiency of the service provided.

Warranty Management

This service consists of managing equipment warranties (HW and SW) with the manufacturer. It ensures a high-quality service from the initial diagnostic and support visit right up to satisfactory delivery to the customer.

Supply of Spare Parts

This service applies to equipment that is not covered by a manufacturer’s warranty but is still guaranteed by the provider, and for which it is necessary to supply spare parts.

If you are interested in this service, contact our sales offices

SEE OFFICES

Fractalia

Fractalia has more than 15 years’ experience and a solid international presence, operating in 12 countries worldwide. We offer cutting-edge technology, experience and proximity to innovate and grow with our customers.

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FRACTALIA COMMITTED

Fractalia is committed to applying its integrated management system.

More information

ISO-Fractalia

WOULD YOU LIKE TO WORK WITH US?

If you would like to be part of a team that focuses on innovation and continuous improvement so that every action by the company adds value to our customers, do not hesitate to contact us.

JOIN US
Grupo Fractalia © 2020
  • About Fractalia
    • Who we are
    • Mission & Values
    • Fractalia in the word
    • Policies and certification
    • Corporate responsibility
    • R&D+i
    • Automation
    • Work with us
  • Services
    • Technological support centers
    • Smart Support
    • Cybersecurity
    • Workstation support
    • Cloud
    • Wi-Fi
    • Digital signage
    • In-store Analytics
    • Smart projects
  • Sectors
    • Telecommunications
    • Hotels
    • Retail
    • Industry
    • Banking
    • Alarm companies
    • Insurance
    • Multi-assistance
    • Professional associations
  • End customers
    • Residential customers
    • Smes
    • Large companies
  • Contact
  • English
    • Spanish
    • Portuguese
Grupo Fractalia
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