It allows service providers to supplement their offerings by adding full technical support and maintenance for technological products designed for SMEs or large companies.
Once a customer signs up for the service with their provider, each end user has access to a User Portal where they can contact Fractalia Technical Support to resolve their incident using different channels:
Opening a ticket on the platform
This service includes different kinds of interventions, both remote and on-site, which can be requested by the user or the end customer’s administrator
Remote technical support includes managing all the software, hardware and office application requirements not covered by a software or hardware warranty. It is also complemented by diagnosis and remote resolution management.
This service supplements remote technical support for incidents that cannot be resolved remotely. It is also applicable to Warranty Management and IMACD.
This solution includes installing, moving, adding, changing and uninstalling hardware and software, other than due to an equipment event or fault, and not part of an incident.
Plant control and inventory. The dashboard shows all changes.
Management of the Preventive Maintenance requirements requested by the customer, guaranteeing the quality, security and efficiency of the service provided.
This service consists of managing equipment warranties (HW and SW) with the manufacturer. It ensures a high-quality service from the initial diagnostic and support visit right up to satisfactory delivery to the customer.
This service applies to equipment that is not covered by a manufacturer’s warranty but is still guaranteed by the provider, and for which it is necessary to supply spare parts.
Fractalia is committed to applying its integrated management system.
If you would like to be part of a team that focuses on innovation and continuous improvement so that every action by the company adds value to our customers, do not hesitate to contact us.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.