Integrated workstation management, including flexible updating of equipment, printing, mobility, BYOD and technical support
It allows service providers to supplement their offerings by adding full technical support and maintenance for technological products designed for SMEs or large companies.
Once a customer signs up for the service with their provider, each end user has access to a User Portal where they can contact Fractalia Technical Support to resolve their incident using different channels:
Chat
Opening a ticket on the platform
Telephone
WHAT IT INCLUDES
This service includes different kinds of interventions, both remote and on-site, which can be requested by the user or the end customer’s administrator
Remote technical support
Remote technical support includes managing all the software, hardware and office application requirements not covered by a software or hardware warranty. It is also complemented by diagnosis and remote resolution management.
On-site technical support
This service supplements remote technical support for incidents that cannot be resolved remotely. It is also applicable to Warranty Management and IMACD.
IMACD solutions
This solution includes installing, moving, adding, changing and uninstalling hardware and software, other than due to an equipment event or fault, and not part of an incident.
Inventory
Plant control and inventory. The dashboard shows all changes.
Preventive Maintenance
Management of the Preventive Maintenance requirements requested by the customer, guaranteeing the quality, security and efficiency of the service provided.
Warranty Management
This service consists of managing equipment warranties (HW and SW) with the manufacturer. It ensures a high-quality service from the initial diagnostic and support visit right up to satisfactory delivery to the customer.
Supply of Spare Parts
This service applies to equipment that is not covered by a manufacturer’s warranty but is still guaranteed by the provider, and for which it is necessary to supply spare parts.
If you are interested in this service, contact our sales offices
Fractalia has more than 15 years’ experience and a solid international presence, operating in 12 countries worldwide. We offer cutting-edge technology, experience and proximity to innovate and grow with our customers.
