{"id":3884,"date":"2020-01-28T15:35:57","date_gmt":"2020-01-28T15:35:57","guid":{"rendered":"https:\/\/fractaliasystems.com\/clausula-de-privacidad\/"},"modified":"2026-09-30T14:17:40","modified_gmt":"2026-09-30T14:17:40","slug":"privacy-clause","status":"publish","type":"page","link":"https:\/\/fractaliasystems.com\/en\/privacy-clause\/","title":{"rendered":"Privacy clause"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Privacy and data protection policy<\/h1>\n<p>&nbsp;<\/p>\n<p>In compliance with the principle of transparency and the duty to inform established by the data protection legislation in force, FRACTALIA REMOTE SYSTEMS S.L. hereby informs the users of this website about the processing of their personal data, as well as the rights to which they are entitled.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Who is the Data Processing Manager?<\/strong><br \/>\n<strong>Identity:<\/strong> FRACTALIA REMOTE SYSTEMS SL<br \/>\n<strong>CIF:<\/strong> B82513425<br \/>\n<strong>Address:<\/strong> 2\u00aa Planta C\/Ronda de Poniente 2, Edif 8, Pol\u00edgono Empresarial Euronova, &#8211; 28760 Tres Cantos (MADRID)<br \/>\n<strong>Telephone:<\/strong> +34 917 994 070<br \/>\n<strong>Email:<\/strong> <a href=\"mailto:protecciondedatos@adhocasesoreslegales.com\">gdpr@fractalia.es <\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Why is your personal data processed?<\/strong><\/p>\n<p>FRACTALIA processes the data provided by its users and clients to:<\/p>\n<ul>\n<li>Respond to the queries and requests made to us through the contact form or the channels<br \/>\nindicated on this website, and carry out the follow-up necessary to address them.<\/li>\n<li>Provide the contracted services and manage the relationship with our clients and suppliers, including contractual, economic, tax, accounting, invoicing, collection and payment management.<\/li>\n<li>Send administrative and operational communications related to the contracted services or to the relationship maintained with clients and suppliers, such as sending contractual documentation, invoices, service notices and information about incidents. These communications are not of a commercial or advertising nature.<\/li>\n<li>Send commercial communications by email about our services, events and news when we are<br \/>\nlegitimately entitled to do so. The recipient may withdraw their consent or object to these communications at any time.<\/li>\n<li>Manage job vacancies and the relationship with candidates who use the recruitment channels<br \/>\nenabled by FRACTALIA.<\/li>\n<li>Guarantee the safety of people, property and facilities. Where digital services are used for this purpose, detect, analyse and prevent unauthorised access, fraudulent use and security incidents.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>How long do we keep your data for?<\/strong><\/p>\n<p>By virtue of the storage limitation principle, your personal data will be processed only for the time strictly necessary to fulfil each of the purposes for which they were collected and in accordance with our internal data retention periods policy, which establishes the specific periods for each type of information. Once the purpose has been fulfilled, the data will be erased or, where applicable, duly blocked so that they can be made available to the competent authorities during the limitation periods for legal liabilities.<\/p>\n<p>The main retention periods envisaged are set out below:<\/p>\n<ul>\n<li>Client and supplier data will be kept for as long as the contractual relationship lasts and, once it has ended, for the applicable legal retention and limitation periods depending on the documentation concerned.<\/li>\n<li>Candidate data will be kept during the selection process; and if no hiring takes place, for a maximum period of 1 year.<\/li>\n<li>Data used for commercial communications will be processed until consent is withdrawn or the right to object is exercised, as applicable.<\/li>\n<li>Data linked to the detection of fraudulent use or security incidents will be kept for the time necessary to investigate and resolve the event and, where appropriate, to address any possible liabilities.<\/li>\n<li>Video surveillance images will be erased within a maximum period of one month from their capture, except in the cases provided for by law. Where appropriate, the data will be blocked during the applicable limitation periods and, once these have elapsed, will be erased.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>What categories of data do we collect?<\/strong><\/p>\n<p>Taking into consideration the purposes mentioned in the previous sections, the following categories of data may be processed:<strong> Identification data:<\/strong> Name and surname(s), telephone, postal address, email and identification document. <strong>Economic, financial or banking data:<\/strong> activities, businesses, commercial licences or bank accounts. <strong>Academic data:<\/strong> Education and qualifications. <strong>Professional data:<\/strong> Professional experience, membership of professional bodies and professional associations. <strong>Commercial information data:<\/strong> Activities, businesses and commercial licences.<\/p>\n<p>As a general rule, no specially protected data (special categories of personal data) are processed.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>What is the legal basis for processing your data?<\/strong><\/p>\n<p>The legal basis for the processing of your personal data will be related to the purpose for which the data were collected. In this regard, the processing of your personal data will be based on one of the following conditions:<\/p>\n<ul>\n<li>Queries received through the contact form will be handled on the basis of consent where this is the applicable basis or, if the query concerns a request to contract or an existing contract, on the basis of the application of pre-contractual measures or the performance of the contract, respectively.<\/li>\n<\/ul>\n<p>Consent obtained through the established opt-in procedure shall be deemed, for all purposes, to constitute the user\u2019s freely given, specific, informed and unambiguous consent \u2013 pursuant to Article 4 of the General Data Protection Regulation (GDPR) \u2013 to the processing of personal data in the contact forms.<\/p>\n<ul>\n<li>The sending of commercial communications will be based on the consent of the data subject or, if there is a prior contractual relationship and the requirements of Article 21.2 of the LSSI (Spanish Information Society Services and Electronic Commerce Act) are met, on legitimate interest in providing information about our own products or services similar to those contracted. In the latter case, you may object to such communications when your data are collected and in each communication.<\/li>\n<li>Where the purpose of processing your personal data is to provide the contracted services and manage the existing relationship, the legal basis will be the performance of the service provision contract.<\/li>\n<li>The management of applications and selection processes will be based on the application of pre-contractual measures requested by the candidate. If it is intended to retain an application for future processes, the candidate will be informed of this and consent will be obtained where appropriate.<\/li>\n<li>Public interest will legitimise the processing of video surveillance images for the purpose of guaranteeing the safety of people, property and facilities.<\/li>\n<li>The detection and prevention of unauthorised access, fraudulent use and security incidents, where carried out, will be based on the legitimate interest of FRACTALIA in protecting its services, systems and users, following a balancing of the interests and rights of the data subjects concerned.<\/li>\n<li>Likewise, your personal data may be processed where necessary for compliance with a legal obligation.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Mandatory or optional nature of the information provide<\/strong><\/p>\n<p>The fields marked as mandatory in each form are necessary to process the corresponding request. If they are not provided, we may not be able to handle it. The remaining fields are optional. The user guarantees that the data provided are accurate and undertakes to communicate any relevant change.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>To which recipients will your data be disclosed?<\/strong><\/p>\n<p>Data may be disclosed to public administrations, authorities and judicial bodies where there is a legal obligation or where it is necessary to respond to a valid request.<\/p>\n<p>In order to fulfil the purposes indicated in this Policy, we will rely on the collaboration of service providers who may have access to your personal data on behalf of FRACTALIA. Where they act as processors, their access will be governed by the corresponding contract, which will establish, among others, obligations of confidentiality, security and processing of the data in accordance with our instructions.<\/p>\n<p>In the event that your data are transferred to a country outside the European Economic Area, such transfers will be carried out through the adoption of appropriate safeguards, such as the signing of standard contractual clauses for data protection, as required by the legislation in force.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>What are your rights when you provide us with your data?<\/strong><\/p>\n<p>Any person has the right to obtain confirmation as to whether or not FRACTALIA is processing personal data concerning them.<\/p>\n<p>Data subjects have the right to access their personal data and to request the rectification of inaccurate data or, where appropriate, their erasure.<\/p>\n<p>In certain circumstances, data subjects may request the restriction of the processing of their data. In such case, the data will only be processed in the cases permitted by law.<\/p>\n<p>Where the requirements established by the regulations are met, data subjects may object to the processing of their data. They may object at any time to the processing of their data for the sending of commercial communications.<\/p>\n<p>Data subjects may request the portability of the personal data they have provided to FRACTALIA where the requirements established in Article 20 of the GDPR (RGPD) are met.<\/p>\n<p>If the processing is based on your consent, you may withdraw it at any time, without affecting the lawfulness of processing prior to its withdrawal.<\/p>\n<p>To exercise your rights, you may write to the postal address or to the address gdpr@fractalia.es. If there are reasonable doubts about your identity, additional information may be requested to verify it.<\/p>\n<p>We also inform you of your right to lodge a complaint with the Spanish Data Protection Agency (Agencia Espa\u00f1ola de Protecci\u00f3n de Datos, www.aepd.es) if you consider that your rights are not being respected in the processing of your data.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>What security measures have we implemented?<\/strong><\/p>\n<p>FRACTALIA has implemented technical and organisational measures aimed at protecting personal data against loss, alteration, disclosure or unauthorised access. These measures are reviewed taking into account the nature of the data processed and the risks of each processing activity.<\/p>\n<p>Information security is reviewed periodically to protect the confidentiality, integrity and availability of the data processed.<\/p>\n<p>&nbsp;<\/p>\n<p>Information security certifications:<\/p>\n<p>ISO 27001:2022 Information Security Management Systems<\/p>\n<p>ISO 20000-1: 2018: Information Technology Service Management System.<\/p>\n<p>ISO 22301: 2019 Business Continuity Management Systems.<\/p>\n<p>NSF: Certification of conformity with the National Security Framework.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;] Privacy and data protection policy &nbsp; In compliance with the principle of transparency and the duty to inform established by the data protection legislation in force, FRACTALIA REMOTE SYSTEMS S.L. hereby informs the users of this website about the processing of their personal data, as well as the rights to which they are<br \/><a href=\"https:\/\/fractaliasystems.com\/en\/privacy-clause\/\" class=\"more\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3884","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fractaliasystems.com\/en\/wp-json\/wp\/v2\/pages\/3884","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fractaliasystems.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fractaliasystems.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fractaliasystems.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fractaliasystems.com\/en\/wp-json\/wp\/v2\/comments?post=3884"}],"version-history":[{"count":12,"href":"https:\/\/fractaliasystems.com\/en\/wp-json\/wp\/v2\/pages\/3884\/revisions"}],"predecessor-version":[{"id":13053,"href":"https:\/\/fractaliasystems.com\/en\/wp-json\/wp\/v2\/pages\/3884\/revisions\/13053"}],"wp:attachment":[{"href":"https:\/\/fractaliasystems.com\/en\/wp-json\/wp\/v2\/media?parent=3884"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}