{"id":3441,"date":"2019-09-12T21:38:52","date_gmt":"2019-09-12T21:38:52","guid":{"rendered":"https:\/\/fractaliasystems.com\/centros-de-soporte-tecnologico\/"},"modified":"2020-11-20T11:28:28","modified_gmt":"2020-11-20T11:28:28","slug":"centros-assistencia-tecnologica","status":"publish","type":"page","link":"https:\/\/fractaliasystems.com\/pt-pt\/centros-assistencia-tecnologica\/","title":{"rendered":"Centros de assist\u00eancia tecnol\u00f3gica"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row type=&#8221;full-width-section&#8221; css=&#8221;.vc_custom_1580294078234{padding-top: 60px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\">CENTROS DE ASSIST\u00caNCIA TECNOL\u00d3GICA<\/h1>\n<p>[\/vc_column_text]<style type=\"text\/css\" >#l_5t5z48spk6ddgpoh1coi{width:100px;}#l_5t5z48spk6ddgpoh1coi.sc_line ,#l_5t5z48spk6ddgpoh1coi .sc_line {border-top:3px solid #36b3ed;}#l_5t5z48spk6ddgpoh1coi.sc_line ,#l_5t5z48spk6ddgpoh1coi .sc_line{margin-left:auto!important; margin-right:auto!important;}#l_5t5z48spk6ddgpoh1coi {margin:0px 0 0px 0; padding:0;}<\/style><div class=\"clearfix\"><\/div><div id=\"l_5t5z48spk6ddgpoh1coi\"  class=\"sc_line rd_line_bold\" ><\/div>[vc_column_text css=&#8221;.vc_custom_1605777879198{padding-top: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span class=\"s1\" style=\"color: #999999;\">A Fractalia gerencia centros de assist\u00eancia tecnol\u00f3gica para prestadores de servi\u00e7os TIC, priorizando a automatiza\u00e7\u00e3o de todos os processos operacionais: <em>Automation First<\/em><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;full-width-section&#8221; css=&#8221;.vc_custom_1569433177162{padding-top: 50px !important;padding-bottom: 30px !important;background-color: #e6e6e6 !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;]<style type=\"text\/css\" >#rand_vwb3bwbx1n1vixunp7f0 {margin-top:0px; margin-bottom:0px; }<\/style><style type='text\/css'> @font-face{font-family: 'imf'; src:url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.eot'); src:url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.eot?#iefix') format('embedded-opentype'), url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.woff') format('woff'), url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.ttf') format('truetype'), url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.svg#oi') format('svg'); font-weight: normal; font-style: normal;}#rand_vwb3bwbx1n1vixunp7f0 .imf-people:before{font-family: 'imf'; font-weight: normal; font-style: normal;}#rand_vwb3bwbx1n1vixunp7f0 .imf-people:before{content: \"\\e317\";}<\/style>\n<div id=\"rand_vwb3bwbx1n1vixunp7f0\" class=\"icon_box_mi_b \"><i class=\"imf-people\" style=\"color:#36b3ed;\"><\/i><h3 style=\"color:#0e1b64;\">Pessoas<\/h3><p style=\"color:#a1b1bc\">A melhor combina\u00e7\u00e3o de recursos humanos (sem subcontrata\u00e7\u00e3o) e agentes e engenheiros virtuais<\/p><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<style type=\"text\/css\" >#rand_l6q5h0iv03jfrcc4bv63 {margin-top:0px; margin-bottom:0px; }<\/style><style type='text\/css'> @font-face{font-family: 'imf'; src:url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.eot'); src:url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.eot?#iefix') format('embedded-opentype'), url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.woff') format('woff'), url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.ttf') format('truetype'), url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.svg#oi') format('svg'); font-weight: normal; font-style: normal;}#rand_l6q5h0iv03jfrcc4bv63 .imf-certificate:before{font-family: 'imf'; font-weight: normal; font-style: normal;}#rand_l6q5h0iv03jfrcc4bv63 .imf-certificate:before{content: \"\\e0b1\";}<\/style>\n<div id=\"rand_l6q5h0iv03jfrcc4bv63\" class=\"icon_box_mi_b \"><i class=\"imf-certificate\" style=\"color:#36b3ed;\"><\/i><h3 style=\"color:#0e1b64;\">Processos<\/h3><p style=\"color:#a1b1bc\">Ado\u00e7\u00e3o das melhores pr\u00e1ticas como ITIL, e certifica\u00e7\u00f5es ISO 20000, 27000, 14000, 9000<\/p><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<style type=\"text\/css\" >#rand_bmqaeag2hbs1aol5u2o8 {margin-top:0px; margin-bottom:0px; }<\/style><style type='text\/css'> @font-face{font-family: 'elg'; src:url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack02\/icons\/fonts\/elg.eot'); src:url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack02\/icons\/fonts\/elg.eot?#iefix') format('embedded-opentype'), url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack02\/icons\/fonts\/elg.woff') format('woff'), url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack02\/icons\/fonts\/elg.ttf') format('truetype'), url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack02\/icons\/fonts\/elg.svg#oi') format('svg'); font-weight: normal; font-style: normal;}#rand_bmqaeag2hbs1aol5u2o8 .elg-icon_tools:before{font-family: 'elg'; font-weight: normal; font-style: normal;}#rand_bmqaeag2hbs1aol5u2o8 .elg-icon_tools:before{content: \"\\e035\";}<\/style>\n<div id=\"rand_bmqaeag2hbs1aol5u2o8\" class=\"icon_box_mi_b \"><i class=\"elg-icon_tools\" style=\"color:#36b3ed;\"><\/i><h3 style=\"color:#0e1b64;\">Ferramentas<\/h3><p style=\"color:#a1b1bc\">Novas ferramentas de gest\u00e3o, orquestra\u00e7\u00e3o, automatiza\u00e7\u00e3o, utilizando aprendizado por m\u00e1quina e bots<\/p><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1568680555878{padding-top: 20px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1568680595273{padding-bottom: 30px !important;}&#8221;][vc_column_text]<\/p>\n<h3>EXEMPLOS DE CENTROS DE ASSIST\u00caNCIA<\/h3>\n<p>Opera todos os tipos de servi\u00e7o gerenciados de tecnologia da informa\u00e7\u00e3o e comunica\u00e7\u00f5es[\/vc_column_text]\n<!-- lists --><div class=\"rd_list_1_alt rd_list_left\"><style type='text\/css'> @font-face{font-family: 'ty2'; src:url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack04\/icons\/fonts\/ty2.eot'); src:url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack04\/icons\/fonts\/ty2.eot?#iefix') format('embedded-opentype'), url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack04\/icons\/fonts\/ty2.woff') format('woff'), url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack04\/icons\/fonts\/ty2.ttf') format('truetype'), url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack04\/icons\/fonts\/ty2.svg#oi') format('svg'); 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src:url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack04\/icons\/fonts\/ty2.eot'); src:url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack04\/icons\/fonts\/ty2.eot?#iefix') format('embedded-opentype'), url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack04\/icons\/fonts\/ty2.woff') format('woff'), url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack04\/icons\/fonts\/ty2.ttf') format('truetype'), url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack04\/icons\/fonts\/ty2.svg#oi') format('svg'); font-weight: normal; font-style: normal;}#rand_f63hgf05xq80vip5y09s .ty2-ok:before{font-family: 'ty2'; font-weight: normal; font-style: normal;}#rand_f63hgf05xq80vip5y09s .ty2-ok:before{content: \"\\e81f\";}<\/style>\n<style type=\"text\/css\" >.rd_list_1 .list_item_ctn { border-color:#ecf0f1}.rd_list_1 #rand_f63hgf05xq80vip5y09s .list_icn i,.rd_list_1_alt #rand_f63hgf05xq80vip5y09s .list_icn i{color:#36b3ed;}.rd_list_2 #rand_f63hgf05xq80vip5y09s:after{background:#a1b1bc;}.rd_list_2 #rand_f63hgf05xq80vip5y09s .list_icn i{color:#36b3ed;}.rd_list_3 #rand_f63hgf05xq80vip5y09s .list_icn,.rd_list_5 #rand_f63hgf05xq80vip5y09s .list_icn,.rd_list_6 #rand_f63hgf05xq80vip5y09s .list_icn{background:#36b3ed;}.rd_list_4 #rand_f63hgf05xq80vip5y09s{background:#36b3ed;}#rand_f63hgf05xq80vip5y09s h3{color:#0e1b64;}#rand_f63hgf05xq80vip5y09s p{color:#a1b1bc;}.rd_list_7 #rand_f63hgf05xq80vip5y09s .list_icn{color:#36b3ed;}<\/style><div class=\"list_item_ctn\" id=\"rand_f63hgf05xq80vip5y09s\"><div class=\"list_icn\"><i class=\"ty2-ok\"><\/i><\/div><div class=\"list_desc\"><p>Centros de opera\u00e7\u00e3o e infraestrutura de central de dados<\/p><\/div><\/div><style type='text\/css'> @font-face{font-family: 'ty2'; src:url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack04\/icons\/fonts\/ty2.eot'); src:url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack04\/icons\/fonts\/ty2.eot?#iefix') format('embedded-opentype'), url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack04\/icons\/fonts\/ty2.woff') format('woff'), url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack04\/icons\/fonts\/ty2.ttf') format('truetype'), url('https:\/\/fractaliasystems.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack04\/icons\/fonts\/ty2.svg#oi') format('svg'); font-weight: normal; font-style: normal;}#rand_9p1cohivpht8vjhroceq .ty2-ok:before{font-family: 'ty2'; font-weight: normal; font-style: normal;}#rand_9p1cohivpht8vjhroceq .ty2-ok:before{content: \"\\e81f\";}<\/style>\n<style type=\"text\/css\" >.rd_list_1 .list_item_ctn { border-color:#ecf0f1}.rd_list_1 #rand_9p1cohivpht8vjhroceq .list_icn i,.rd_list_1_alt #rand_9p1cohivpht8vjhroceq .list_icn i{color:#36b3ed;}.rd_list_2 #rand_9p1cohivpht8vjhroceq:after{background:#a1b1bc;}.rd_list_2 #rand_9p1cohivpht8vjhroceq .list_icn i{color:#36b3ed;}.rd_list_3 #rand_9p1cohivpht8vjhroceq .list_icn,.rd_list_5 #rand_9p1cohivpht8vjhroceq .list_icn,.rd_list_6 #rand_9p1cohivpht8vjhroceq .list_icn{background:#36b3ed;}.rd_list_4 #rand_9p1cohivpht8vjhroceq{background:#36b3ed;}#rand_9p1cohivpht8vjhroceq h3{color:#0e1b64;}#rand_9p1cohivpht8vjhroceq p{color:#a1b1bc;}.rd_list_7 #rand_9p1cohivpht8vjhroceq .list_icn{color:#36b3ed;}<\/style><div class=\"list_item_ctn\" id=\"rand_9p1cohivpht8vjhroceq\"><div class=\"list_icn\"><i class=\"ty2-ok\"><\/i><\/div><div class=\"list_desc\"><p>Centros de migra\u00e7\u00e3o e gest\u00e3o de servi\u00e7os da nuvem<\/p><\/div><\/div><\/div>\r\n\r\n<!-- lists END-->\n[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;1477&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1568846028747{margin-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;full-width-section&#8221; css=&#8221;.vc_custom_1568761741994{margin-bottom: 0px !important;padding-top: 50px !important;background-color: #e6e6e6 !important;}&#8221;][vc_column css=&#8221;.vc_custom_1537211912134{padding-bottom: 30px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1568391135976{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center;\">AUTOMATION FIRST<\/h2>\n<p>[\/vc_column_text]<style type=\"text\/css\" >#l_ax2n2jtksjnna9688m5l{width:100px;}#l_ax2n2jtksjnna9688m5l.sc_line ,#l_ax2n2jtksjnna9688m5l .sc_line {border-top:3px solid #36b3ed;}#l_ax2n2jtksjnna9688m5l.sc_line ,#l_ax2n2jtksjnna9688m5l .sc_line{margin-left:auto!important; margin-right:auto!important;}#l_ax2n2jtksjnna9688m5l {margin:0px 0 0px 0; padding:0;}<\/style><div class=\"clearfix\"><\/div><div id=\"l_ax2n2jtksjnna9688m5l\"  class=\"sc_line rd_line_bold\" ><\/div>[vc_column_text css=&#8221;.vc_custom_1605778044493{padding-top: 20px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span class=\"s1\">Aplica\u00e7\u00f5es de Intelig\u00eancia artificial a opera\u00e7\u00f5es TIC (AIOps) mediante a introdu\u00e7\u00e3o de agentes aut\u00f4matos.<\/span><\/p>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;3854&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text css=&#8221;.vc_custom_1605778058393{padding-bottom: 30px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Agentes virtuais<\/strong>, (em N0), IVR, Portais, Chatbots e Agentes cognitivos para automatizar a recep\u00e7\u00e3o de incidentes.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;1253&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Engenheiros virtuais<\/strong>, (em N1 e N2\/N3) para automatizar o monitoramento, o diagn\u00f3stico, a resolu\u00e7\u00e3o e a gest\u00e3o de incidentes em todo o ambiente da TIC: opera\u00e7\u00f5es em servidores, mainframes, armazenamento, redes, dispositivos, ambientes virtualizados, nuvem, help desk, bancos de dados e aplica\u00e7\u00f5es.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;full-width-section&#8221; css=&#8221;.vc_custom_1569591252966{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1536856034378{padding-bottom: 20px !important;}&#8221;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Se voc\u00ea estiver interessado nesse servi\u00e7o, entre em contato com nossos escrit\u00f3rios comerciais<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<style type=\"text\/css\" >#b_7zjz7fj0t7mg4pil8lo4 a{color:#ffffff; background:#36b3ed; border-style:solid; border-color:#ffffff; margin-top:0px; margin-bottom:0px;  margin-left:0px; margin-right:0px; font-weight:700; border-radius:4px;}#b_7zjz7fj0t7mg4pil8lo4 a:hover{color:#ffffff ; background:#2c3e50 ; border-color:#2c3e50;}<\/style><div class=\"ta_center tf_btn_pos\" id=\"b_7zjz7fj0t7mg4pil8lo4\" ><a class=\"rd_stroke_bt medium_rd_bt border_2px  \" href=\"\/pt-pt\/contato\/\" target=\"\"   >VER ESCRIT\u00d3RIOS<\/a><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full-width-section&#8221; css=&#8221;.vc_custom_1580294078234{padding-top: 60px !important;}&#8221;][vc_column][vc_column_text] CENTROS DE ASSIST\u00caNCIA TECNOL\u00d3GICA [\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1605777879198{padding-top: 20px !important;}&#8221;] A Fractalia gerencia centros de assist\u00eancia tecnol\u00f3gica para prestadores de servi\u00e7os TIC, priorizando a automatiza\u00e7\u00e3o de todos os processos operacionais: Automation First [\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;full-width-section&#8221; css=&#8221;.vc_custom_1569433177162{padding-top: 50px !important;padding-bottom: 30px !important;background-color: #e6e6e6 !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;] PessoasA melhor combina\u00e7\u00e3o de recursos humanos (sem subcontrata\u00e7\u00e3o) e agentes<br \/><a href=\"https:\/\/fractaliasystems.com\/pt-pt\/centros-assistencia-tecnologica\/\" class=\"more\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3441","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fractaliasystems.com\/pt-pt\/wp-json\/wp\/v2\/pages\/3441","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fractaliasystems.com\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fractaliasystems.com\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fractaliasystems.com\/pt-pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fractaliasystems.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=3441"}],"version-history":[{"count":5,"href":"https:\/\/fractaliasystems.com\/pt-pt\/wp-json\/wp\/v2\/pages\/3441\/revisions"}],"predecessor-version":[{"id":3866,"href":"https:\/\/fractaliasystems.com\/pt-pt\/wp-json\/wp\/v2\/pages\/3441\/revisions\/3866"}],"wp:attachment":[{"href":"https:\/\/fractaliasystems.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=3441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}