It allows service providers to supplement their offerings by adding full technical support and maintenance for technological products designed for SMEs or large companies.
Cost Reduction & Flexibility
Once the service is contracted, each user will be able to access the Employee Portal of our Digital Workplace Platform, through which our customers can contact the technical service without waiting times.
In addition, technical assistance can be requested through different channels: chat, opening ticket on the platform, telephone, or email.
This service includes different kinds of interventions, both remote and on-site, which can be requested by the user or the end customer’s administrator
Remote technical support includes managing all the software, hardware and office application requirements not covered by a software or hardware warranty. It is also complemented by diagnosis and remote resolution management.
This service supplements remote technical support for incidents that cannot be resolved remotely. It is also applicable to Warranty Management and IMACD.
Thanks of the Digital Workplace platform, customers can track the service in real time and have access to the reports generated.
This solution includes installing, moving, adding, changing and uninstalling hardware and software, other than due to an equipment event or fault, and not part of an incident.
Plant control and inventory. The dashboard shows all changes.
Management of the Preventive Maintenance requirements requested by the customer, guaranteeing the quality, security and efficiency of the service provided.
This service consists of managing equipment warranties (HW and SW) with the manufacturer. It ensures a high-quality service from the initial diagnostic and support visit right up to satisfactory delivery to the customer.
This service applies to equipment that is not covered by a manufacturer’s warranty but is still guaranteed by the provider, and for which it is necessary to supply spare parts.
Fractalia has more than 15 years’ experience and a solid international presence, operating in 12 countries worldwide. We offer cutting-edge technology, experience and proximity to innovate and grow with our customers.
Fractalia is committed to applying its integrated management system.
If you would like to be part of a team that focuses on innovation and continuous improvement so that every action by the company adds value to our customers, do not hesitate to contact us.