Helps to reduce the number of human resources at levels L0, L1 and L2/L3.
Helps to decrease the MTTR by increasing resolution at L1.
Improves service quality by reducing human errors.
Ensures continuous improvement of the service by applying automation.
Ensures alignment with all ITIL V3 processes.
Speeds up the supply process and the launch of new services or projects.
Fast implementation and return of value: Pre-prepared automata libraries.
”Virtual agents” (at L0), IVR, portals and chatbots to automate the receipt of incidents. “Virtual engineers” (at L1 and L2/L3) that execute operational processes in the ICT environment.
Execution of end-to-end processes (not just tasks) with no human intervention. Much more than scripts.
Recognition of patterns through self-learning.
Absorption of large volumes of tasks through the execution of complex.
Fractalia is committed to applying its integrated management system.
If you would like to be part of a team that focuses on innovation and continuous improvement so that every action by the company adds value to our customers, do not hesitate to contact us.