Fractalia works on applying Artificial Intelligence to its ICT operations (AIOps), through process automation, the use of machine learning technology and unified end-to-end automation platforms.
BENEFITS OF AUTOMATION
Helps to reduce the number of human resources at levels L0, L1 and L2/L3.
Helps to decrease the MTTR by increasing resolution at L1.
Improves service quality by reducing human errors.
Ensures continuous improvement of the service by applying automation.
Ensures alignment with all ITIL V3 processes.
Speeds up the supply process and the launch of new services or projects.
Fast implementation and return of value: Pre-prepared automata libraries.
Fractalia speeds up “Engage and Act” automation
Introduction of automata
”Virtual agents” (at L0), IVR, portals and chatbots to automate the receipt of incidents. “Virtual engineers” (at L1 and L2/L3) that execute operational processes in the ICT environment.
End-to-end processes
Execution of end-to-end processes (not just tasks) with no human intervention. Much more than scripts.
Machine Learning
Recognition of patterns through self-learning.
Complex processes
Absorption of large volumes of tasks through the execution of complex.
Fractalia has more than 15 years’ experience and a solid international presence, operating in 12 countries worldwide. We offer cutting-edge technology, experience and proximity to innovate and grow with our customers.
