Using telephone, chat, email, video support and with unlimited consultations
Available 24 hours a day, 7 days a week, 365 days a year
We have our own company-run support centres in more than 9 countries
We resolve any query and/or incident regarding the use of computer equipment, smartphones and connected devices in the digital home and professional SoHo environment.
Assistance in the use of applications and connected devices.
Antivirus, parental control, device location.
Device back-up, check-up and updating, advanced LAN and Wi-Fi analysis.
Data recovery, legal support for erasure and online presence, etc…
Personalised service in accordance with the company’s brand and image criteria.
Our on-site support is the perfect addition, as it provides a complete response to users’ needs.
After initial online diagnostics, if we identify a need for on-site assistance, a specialist technician will visit the user’s home or office to identify and resolve the incident.
Fractalia is committed to applying its integrated management system.
If you would like to be part of a team that focuses on innovation and continuous improvement so that every action by the company adds value to our customers, do not hesitate to contact us.