The best combination of human resources (with no subcontracting) and virtual agents and engineers
Following the best practices, such as ITIL and ISO 20000, 27000, 14000 and 9000 certification
New management, orchestration and automation tools using machine learning and bots
We operate all types of managed information and communication technology services.
Customer service management centers
Technical support centres
Voice and data communications management centers (LAN, WiFi, WAN, SDWAN, VoIP, PBX, CloudPBX)
Multi-device workplace support centers
Data centre operation and infrastructure centres
Cloud service migration and management centres
Application of artificial intelligence to ICT operations (AIOps) through the introduction of automated agents.
Virtual agents (at L0), IVR, portals, chatbots and cognitive agents to automate the receipt of incidents.
Virtual engineers (at L1 and L2/L3) to automate incident monitoring, diagnosis, resolution and management throughout the ICT environment: server operations, mainframes, storage, networks, devices, virtual environments, cloud, help desk, databases and applications.
Fractalia is committed to applying its integrated management system.
If you would like to be part of a team that focuses on innovation and continuous improvement so that every action by the company adds value to our customers, do not hesitate to contact us.