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  • About Fractalia
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TECHNOLOGICAL SUPPORT CENTRES

Fractalia manages technological support centres for ICT service providers, prioritising the automation of all operational processes: Automation First

People

The best combination of human resources (with no subcontracting) and virtual agents and engineers

Processes

Following the best practices, such as ITIL and ISO 20000, 27000, 14000 and 9000 certification

Tools

New management, orchestration and automation tools using machine learning and bots

EXAMPLES OF SUPPORT CENTERS

We operate all types of managed information and communication technology services.

Service Desks

Customer service management centers

Technical support centres

Voice and data communications management centers (LAN, WiFi, WAN, SDWAN, VoIP, PBX, CloudPBX)

Multi-device workplace support centers

Data centre operation and infrastructure centres

Cloud service migration and management centres

AUTOMATION FIRST

Application of artificial intelligence to ICT operations (AIOps) through the introduction of automated agents.

Virtual agents (at L0), IVR, portals, chatbots and cognitive agents to automate the receipt of incidents.

Virtual engineers (at L1 and L2/L3) to automate incident monitoring, diagnosis, resolution and management throughout the ICT environment: server operations, mainframes, storage, networks, devices, virtual environments, cloud, help desk, databases and applications.

If you are interested in this service, contact our sales offices

SEE OFFICES

Fractalia

Fractalia has more than 15 years’ experience and a solid international presence, operating in 12 countries worldwide. We offer cutting-edge technology, experience and proximity to innovate and grow with our customers.

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FRACTALIA COMMITTED

Fractalia is committed to applying its integrated management system.

More information

ISO-Fractalia

WOULD YOU LIKE TO WORK WITH US?

If you would like to be part of a team that focuses on innovation and continuous improvement so that every action by the company adds value to our customers, do not hesitate to contact us.

JOIN US
Grupo Fractalia © 2020
  • About Fractalia
    • Who we are
    • Mission & Values
    • Fractalia in the world
    • Policies and certification
    • Corporate responsibility
    • R&D+i
    • Automation
    • Work with us
  • Services
    • Technological support centers
    • Smart Support
    • Cybersecurity
    • Digital Workplace
    • Cloud
    • Wi-Fi
    • Digital signage
    • In-store Analytics
    • Smart projects
  • Sectors
    • Telecommunications
    • Hotels
    • Retail
    • Industry
    • Banking
    • Alarm companies
    • Insurance
    • Multi-assistance
    • Professional associations
  • End customers
    • Residential customers
    • Smes
    • Large companies
  • Contact
  • English
    • Spanish
    • Portuguese
Grupo Fractalia
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