Grupo Fractalia is aware that the disciplines of quality, environment, information security, information technology services and business continuity are an integral part of its management function, and therefore they are considered to be a part of its most important responsibilities.
Grupo Fractalia considers that constantly increasing customer satisfaction is a basic commitment in its work; its Management is conscious of the need to constantly improve the quality of its products and services.
In order to continuously improve its management, Grupo Fractalia is committed to the following operating principles:
Prevent any contamination that its environmental aspects may cause.
Comply with all applicable legal and regulatory requirements and any others applied by the organisation.
Focus its work on the idea of continuous improvement, constantly monitoring and assessing the Management System in order to set goals that aim at achieving that improvement.
Communicate the goals for improvement and their performance throughout the Organisation.
Inform all stakeholders of the Group’s goals for quality, the environment, information security, information technology services and business continuity, and its performance regarding these goals.
Ensure that our activities are safe and secure for our customers, employees, associates, suppliers and all other people involved in our work in any way.
Keep in constant contact with customers so as to be aware of their level of satisfaction at all times.
Ensure that the personnel and infrastructure resources required are available to fulfil the goal of continuous improvement.
Establish a methodology for identifying, assessing and managing risks so as to ensure the security of the information regarding assets used during operations.
Grupo Factalia is committed to applying its quality, environmental and information security management system with the full involvement and understanding of its entire workforce, complying with the requirements established by the following standards:
UNE-EN ISO 9001:2015. Quality Management Systems
UNE-EN ISO 14001:2015. Environmental Management Systems
ISO/IEC 20000-1:2018. Information Technology – Service Management Systems (TI)
ISO 22301:2019. Business Continuity Management Systems
ISO/IEC 27001:2022. Information Security Management Systems
HDCG 0134-24/24-3: Carbon Footprint Verified
ENS: Certification in accordance with the National Security Scheme, MEDIUM category. See Certificate
Fractalia has more than 25 years of experience and a solid international presence with activities in 12 countries around the world. We offer cutting-edge technology, experience and proximity to innovate and grow with our customers.
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