We offer technical support and expert technological assistance to the end customers of the leading telecommunications and insurance companies, banking institutions and large groups.
Remote assistance
Using telephone, chat, email, video support and with unlimited consultations
No fixed service hours
Available 24 hours a day, 7 days a week, 365 days a year
Own support centers
We have our own company-run support centres in more than 9 countries
WHAT IS FRACTALIA SMART SUPPORT?
We resolve any query and/or incident regarding the use of computer equipment, smartphones and connected devices in the digital home and professional SoHo environment.
Specific services tailored to customer needs
Assistance in the use of applications and connected devices.
Antivirus, parental control, device location.
Device back-up, check-up and updating, advanced LAN and Wi-Fi analysis.
Data recovery, legal support for erasure and online presence, etc…
Personalised service in accordance with the company’s brand and image criteria.
ON-SITE ASSISTANCE
Our on-site support is the perfect addition, as it provides a complete response to users’ needs.
After initial online diagnostics, if we identify a need for on-site assistance, a specialist technician will visit the user’s home or office to identify and resolve the incident.
If you are interested in this service, contact our sales offices
Fractalia has more than 15 years’ experience and a solid international presence, operating in 12 countries worldwide. We offer cutting-edge technology, experience and proximity to innovate and grow with our customers.
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