Fractalia manages technological support centres for ICT service providers, prioritising the automation of all operational processes: Automation First
People
The best combination of human resources (with no subcontracting) and virtual agents and engineers
Processes
Following the best practices, such as ITIL and ISO 20000, 27000, 14000 and 9000 certification
Tools
New management, orchestration and automation tools using machine learning and bots
EXAMPLES OF SUPPORT CENTERS
We operate all types of managed information and communication technology services.
Service Desks
Customer service management centers
Technical support centres
Voice and data communications management centers (LAN, WiFi, WAN, SDWAN, VoIP, PBX, CloudPBX)
Multi-device workplace support centers
Data centre operation and infrastructure centres
Cloud service migration and management centres
AUTOMATION FIRST
Application of artificial intelligence to ICT operations (AIOps) through the introduction of automated agents.
Virtual agents (at L0), IVR, portals, chatbots and cognitive agents to automate the receipt of incidents.
Virtual engineers (at L1 and L2/L3) to automate incident monitoring, diagnosis, resolution and management throughout the ICT environment: server operations, mainframes, storage, networks, devices, virtual environments, cloud, help desk, databases and applications.
If you are interested in this service, contact our sales offices
Fractalia has more than 15 years’ experience and a solid international presence, operating in 12 countries worldwide. We offer cutting-edge technology, experience and proximity to innovate and grow with our customers.
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